● Cisco product selection, configuration check and compatibility verification, assisting customers in selecting appropriate product models according to their own needs.

● Product installation and deployment guidance, commissioning suggestions, assisting customers in completing equipment installation and parameter configuration.

● Fault diagnosis and handling, providing professional solutions for problems encountered in product use, assisting customers in quickly resuming normal use.

● Warranty registration, RMA application and repair tracking, fully assisting customers in handling after-sales related matters and reducing customer communication costs.

● Product firmware upgrade and security announcement push, timely reminding customers of product-related updates and security precautions.

Business Contact: kelly@hkaiti.com

Technical Support: kiki@hkaiti.com

Emergency Response: 7×24 priority handling for project customers (need to connect with the exclusive customer manager in advance).

Work Order System: Submit requirements online and check the progress in real time.

Within working hours (9:00-18:00 on working days), technical support responds within 1 hour.

Project customers are assigned exclusive customer managers and technical specialists, providing one-on-one full-process services.

The after-sales process is transparent and traceable, and the RMA repair progress is synchronized in real time to reduce customer waiting time.

Adhere to the bottom line of product compliance, provide product source certificates and warranty documents throughout the process, and protect customer rights and interests.

AITI provides downloads of Cisco product-related resources, including product manuals, specifications, deployment guides, common fault diagnosis. documents, security announcements, etc. Customers can apply for access through the work order system or technical support email.